Terms & Conditions
Last Updated: 26th November 2025
1. Introduction & Acceptance
These Terms and Conditions ("Terms") constitute a legal agreement between you (the "Customer," "User," or "you") and Synesis IT PLC ("Synesis," "we," "us," or "our"), governing your access to and use of Convay, including all associated websites, applications, APIs, and services (collectively, the "Service").
By accessing or using Convay, you agree to be bound by these Terms. If you do not agree, you must not use the Service.
Company Information
Provider: Synesis IT PLC
Registered Office: 12, BDBL Bhaban (3rd Floor), Kawranbazar, Dhaka-1215, Bangladesh
Trade License Number: TRAD/DNCC/000085/2022
E-TIN: 160583923490
BIN: 000937891-0203
Contact: info@convay.com | +880-2-8189479
2. Definitions
"Account" means your registered Convay account and associated access credentials.
"Admin" means the user(s) designated with administrative privileges to manage your organization's Convay deployment.
"Content" means all data, information, files, recordings, transcripts, messages, and materials transmitted through the Service.
"Customer Content" means Content uploaded, transmitted, or created by you or your users.
"Documentation" means technical specifications, user guides, and API documentation provided by Synesis.
"Order Form" means the commercial agreement specifying subscription details, pricing, and deployment specifications.
"Subscription Term" means the period for which you have purchased access to the Service.
3. Service Description
Convay is a secure, AI-powered video conferencing and collaboration platform offering:
HD video and audio conferencing
Screen sharing and collaborative
whiteboarding
Chat messaging and file sharing
Meeting recording and cloud/on-premise storage
AI-powered transcription, translation, and meeting summaries
Integration with enterprise systems (SSO, calendar, storage)
Administrative controls, security features, and compliance tools
Deployment Models
Convay is available in multiple deployment configurations:
Cloud (SaaS): Hosted by Synesis in Bangladesh or designated regions
On-Premise: Deployed in your own data center
Hybrid: Combination of cloud and on-premise
Air-Gapped: Isolated (Intranet) deployment with no external connectivity
Specific features and capabilities may vary by deployment model and subscription tier.
4. Account Registration & Access
4.1 Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to create a Convay account. Corporate accounts must be created by authorized representatives.
4.2 Account Information
You agree to:
Provide accurate, current, and complete information during registration
Maintain and update this information to keep it accurate
Protect your account credentials and notify us immediately of unauthorized access
Be responsible for all activities under your account
4. Account Registration & Access
4.1 Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to create a Convay account. Corporate accounts must be created by authorized representatives.
4.2 Account Information
You agree to:
Provide accurate, current, and complete information during registration
Maintain and update this information to keep it accurate
Protect your account credentials and notify us immediately of unauthorized access
Be responsible for all activities under your account
4.3 Organization Accounts
For enterprise subscriptions:
Admins control user provisioning, access, and policies
Admins may monitor usage, access logs, and Customer Content as permitted by law
Users must comply with organization policies in addition to these Terms
4.4 Service Activation
In compliance with Bangladesh's Digital E-Commerce Policy 2021:
Cloud accounts are activated instantly or within 24 hours
On-premise deployments are activated within 7 days of order confirmation
Delays due to customer-side requirements may extend activation timeline
5. Subscription & Payment
5.1 Subscription Plans
Convay offers multiple subscription tiers with varying features, user limits, and storage. Current plans and pricing are available at convay.com/pricing.
5.2 Fees & Billing
Subscription fees are billed in advance on a monthly or annual basis
Prices are quoted in BDT (Bangladeshi Taka) or USD as specified
All prices exclude applicable VAT unless stated otherwise
Payment is due within 15 days of invoice date unless otherwise agreed
5.3 Payment Methods
We accept:
Bank transfer / BEFTN
Credit/debit cards via SSLCOMMERZ or other approved payment gateways
Mobile financial services (bKash, Nagad, Rocket) for eligible plans
Purchase orders for enterprise customers with approved credit terms
5.4 Auto-Renewal
Subscriptions automatically renew at the end of each term unless:
You provide written notice of non-renewal at least 30 days before term expiration
Your account is terminated for violation of these Terms
You downgrade to a free tier (if available)
5.5 Price Changes
We may modify subscription pricing with 60 days' written notice. Changes apply at your next renewal. If you do not agree to price increases, you may terminate before renewal.
5.6 Late Payment
Accounts with overdue payments may be:
Suspended after 15 days past due
Subject to late fees of 2% per month or the maximum allowed by law
Terminated after 45 days past due with potential data deletion
5.7 Taxes
You are responsible for all applicable taxes (VAT, withholding, etc.) except taxes on Synesis's income. If required to withhold taxes, you must provide appropriate documentation.
Last updated: 27 Oct, 2024
